Privacy Policy

1. Who we are

Complete Door Solutions, 16/18 Weir Street, Falkirk, FK1 1RA. Telephone 01698 598193. Email info@completedoorsolutions.co.uk. We are the data controller for the personal information you provide to us.

2. Information we collect

When you submit a contact form, request a site survey or call us, we may collect:

• Your name and (where provided) company name
• Email address and phone number
• Site postcode and details of your enquiry
• Any photographs or documentation you choose to share
• Limited technical data (IP address, browser type) for site security and analytics

3. How we use your information

We use your information solely to:

• Respond to your enquiry and arrange a site survey
• Prepare and issue a written quotation
• Deliver and certify the work you instruct
• Maintain our records for warranty, compliance and accounting purposes
• Operate and secure this website

We do not use your data for marketing without explicit consent, and we never sell or rent your data to third parties.

4. Lawful basis for processing

We rely on legitimate interest (responding to commercial enquiries you have initiated), contract performance (delivering work you have instructed), and legal obligation (tax, building safety and certification record-keeping).

5. How long we keep your data

Enquiry data is retained for up to 24 months. Project records, certification and warranty documentation are retained for the longer of (a) the warranty period, or (b) any statutory or insurance requirement applicable to the work.

6. Sharing your data

We share your data only with:

• Trusted technology providers used to operate this website and our email systems
• Manufacturers where required to register a warranty on your behalf
• Regulatory bodies, certifiers and your insurer where required for compliance
• Professional advisers and HMRC where legally required

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure (subject to our retention obligations)
• Object to or restrict certain processing
• Lodge a complaint with the Information Commissioner's Office (ico.org.uk)

To exercise any right, email info@completedoorsolutions.co.uk.

8. Cookies

This site uses only essential cookies required for security and functionality. We do not use third-party advertising cookies. If we add analytics cookies in future, we will request consent in line with PECR.

9. Updates

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

Questions? See our terms & conditions or contact us.