Terms & Conditions

1. About us

Complete Door Solutions, trading address 16/18 Weir Street, Falkirk, FK1 1RA. Contact 01698 598193 / info@completedoorsolutions.co.uk.

2. Use of this website

Content on this website is provided for general information only. Specifications, materials, lead times and pricing are illustrative and not contractually binding until set out in a formal written quotation.

3. Intellectual property

All content on this website — including text, photography, logos and design — is the property of Complete Door Solutions or used under licence. You may not copy, reproduce or republish material without our prior written permission.

4. Quotations and orders

• Written quotations are valid for 30 days unless otherwise stated.
• Orders are accepted on receipt of written confirmation and any agreed deposit.
• Variations to scope after order will be quoted and confirmed in writing before being undertaken.
• Lead times are estimates based on manufacturer information at the time of quotation.

5. Payment

Standard payment terms are 30 days net from invoice date for approved account customers. Deposits and stage payments may be required for larger or bespoke installations and will be set out in the quotation. Late payment may attract interest under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Warranty

We provide a 12-month parts and labour warranty on all installation work as standard, unless a different period is stated in the quotation (for example, our extended 24-month warranty on combined-specialism installations). Manufacturer warranties are passed through and documented in writing on completion. Warranty does not cover damage caused by misuse, third-party alteration, or failure to maintain the asset in accordance with our recommendations.

7. Maintenance contracts

Planned preventative maintenance contracts are issued under separate written terms covering visit frequency, response SLAs, scope of cover and renewal terms. Reactive callouts outside contract are charged at our published hourly rate plus parts.

8. Site conditions

Our quotations assume safe and reasonable site access during agreed working hours, suitable power supply where applicable, and no asbestos or other hazardous materials affecting the works. Any abortive visit, additional safe-system requirement or programme delay caused by site conditions outside our control may be chargeable.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited. Subject to that, our total liability arising in connection with any project is limited to the value of the contract for that project. We are not liable for indirect or consequential losses, loss of profit or business interruption.

10. Governing law

These terms and any contract you enter with us are governed by Scots law and subject to the exclusive jurisdiction of the Scottish courts.

See also our privacy policy. For any clarification, please contact us.